A video of the incident shared on Twitter by the New York City Police Department on Saturday collected more than 20,000 retweets, made headlines and managed to reach the newly engaged pair who had returned to the United Kingdom.
“The (now) happy couple is back in their home country, but thanks to your retweets they heard we were looking for them!” the NYPD wrote on Twitter on Sunday. “We’re making arrangements to get them their ring back. Congratulations!”
The video captured by security cameras showed the distressed couple trying, unsuccessfully, to retrieve the ring.
NYPD officers managed to recover and clean the piece of jewelry, but could not find the couple so made the appeal on social media.
“Thank you, Twitter. Case closed! Love, John, Daniella, and the NYPD,” the department tweeted on Sunday, along with a photo of the smiling couple.
More than 350,000 people visit Times Square in midtown Manhattan, known as “The Crossroads of the World,” every day.